Privacy Policy

Information you provide

• Name, email address, phone number.
• Billing and shipping details.
• Order information and customer support messages.
• Any information you submit through forms or communications.

Information collected automatically

• Device and browser information, IP address, and approximate location.
• Pages visited, time on site, clicks, and referral sources.
• Cookies and similar technologies used for functionality and analytics.

Information from third parties

• Payment confirmation details from payment processors (not full card details).
• Shipping updates from carriers.
• Analytics data from tools used to understand site performance.

Sensitive information

We do not intentionally collect sensitive information. Please do not submit sensitive personal data through our website or email.

Order processing & customer service

• Process orders, confirm payments, and arrange dispatch.
• Provide customer support and respond to enquiries.
• Send transactional communications (order updates, shipping, and account notices).

Site operations & improvements

• Maintain and improve website performance, security, and user experience.
• Analyze usage trends to optimize content and store functionality.

Marketing (optional)

• Send updates or promotions if you opt in (where applicable).
• You can opt out anytime by using an unsubscribe link or contacting us.

Legal & compliance

• Comply with applicable laws, regulations, and lawful requests.
• Prevent fraud, abuse, and unauthorized access.

What cookies do

• Help the website function (cart, checkout, preferences).
• Enable analytics to understand site performance.
• Support security and fraud prevention.

Managing cookies

• You can control cookies through your browser settings.
• Disabling cookies may limit site functionality.

Service providers

• Payment processors, shipping carriers, website hosting, analytics providers.
• These providers only receive information necessary to perform their services.

Legal requirements

• We may disclose information when required by law or legal process.
• We may disclose to protect our rights, customers, and platform integrity.

Business changes

• PeptideConnect respects your privacy. This website is operated by Asady Group Pty Ltd, which is responsible for the collection and handling of personal information in accordance with Australian Privacy Principles. If PeptideConnect is involved in a merger, sale, or asset transfer, your information may be transferred as part of that transaction.

We don’t sell your data

We do not sell personal information to third parties.

Security measures

• We use reasonable safeguards to protect personal information.
• Access is limited to authorized personnel and service providers.

No method is 100% secure

While we take security seriously, no online system can be guaranteed completely secure. You use the site at your own risk.

How long we keep data

• We retain information only as long as needed for the purposes described in this policy.
• We may retain certain records to comply with legal or accounting requirements.

Deletion requests

You can request deletion of your personal information, subject to lawful exceptions (e.g., recordkeeping obligations).

Access & correction

• You can request access to the personal information we hold about you.
• You can request correction of inaccurate or outdated information.

Complaints

• If you have a privacy complaint, contact us and we’ll respond within a reasonable timeframe.
• You may also contact the Office of the Australian Information Commissioner (OAIC) if unresolved.

Prohibited conduct

• No scraping, harvesting, or automated collection of data from PeptideConnect.
• No misuse of content, product listings, images, branding, or layout for replication or deception.
• No interference with site operations, security testing, or attempts to bypass access controls.

Fraud prevention

• We may use automated checks to detect suspicious activity, fake accounts, or fraudulent orders.
• We may limit, cancel, or block activity we reasonably believe is abusive or harmful.

Evidence & enforcement

• We may retain logs and identifiers to protect customers and enforce our rights.
• We may share information with service providers or authorities where reasonably necessary to investigate misuse.

Third-party impersonation

If you believe someone is impersonating PeptideConnect or using our content unlawfully, please contact us immediately so we can investigate.

Our website is not directed to children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information, contact us and we will take steps to delete it where appropriate.

We may update this policy from time to time. Changes take effect once posted on this page. Please review periodically.

Continued use of the website after updates indicates acceptance of the revised policy.