Terms of Service

Agreement

By accessing the website, creating an account, or placing an order, you confirm you have read, understood, and agree to these Terms, along with any policies referenced on the website (including Shipping/Refund and Privacy).

Updates

We may update these Terms from time to time. Changes take effect when posted. Continued use of the website constitutes acceptance of the updated Terms.

Intended purpose

• All products supplied by PeptideConnect are intended for laboratory and research purposes only.
• Information on this website is provided for general informational purposes and does not constitute professional advice.
• You are solely responsible for ensuring your purchase and intended use is lawful in your jurisdiction.

No reliance

• You agree not to rely on website content as a substitute for independent evaluation, compliance checks, or professional guidance.
• PeptideConnect makes no guarantees about suitability for any particular purpose beyond research supply.

Minimum age

You must be at least 18 years old (or the age of majority in your jurisdiction) to use this website and place orders.

Accurate information

You agree to provide accurate, current, and complete information when placing an order or creating an account.

Listings

• We aim to present products accurately; however, descriptions, images, and specifications may be updated without notice.
• Product images are for presentation purposes and may vary slightly from the delivered product.

Stock and pricing

• Availability and prices may change at any time.
• We may correct pricing errors or listing issues and, where necessary, cancel affected orders.

Order acceptance

• Submitting an order is an offer to purchase.
• We may accept, decline, limit, or cancel orders at our discretion (including for suspected fraud, errors, or policy breaches).
• Order confirmation emails acknowledge receipt; dispatch confirmation indicates the order has shipped.

Payments

• Payment processing is handled through supported checkout/payment methods available on our store.
• You authorize charges for your order total, including shipping (if applicable) and any taxes required by law.

Shipping

• Shipping timeframes are estimates only and may vary due to carrier conditions or external events.
• You are responsible for providing a correct delivery address.

Risk after delivery

• Once tracking shows delivered, you are responsible for securing the parcel.
• See our Shipping & Refund Policy for how we handle issues such as damage or incorrect items.

Policy governs

Returns, refunds, and order issue handling are governed by our Shipping & Refund Policy page. In the event of a conflict, that policy applies to returns/refunds.

Chargebacks and disputes

You agree to contact us first to resolve order issues before initiating a payment dispute, where reasonably possible.

Lawful use

• You are responsible for ensuring products are purchased, imported (if applicable), stored, handled, and used lawfully.
• You are responsible for determining the suitability of products for your intended research applications.

Storage and handling

• You acknowledge products may require specific storage and handling conditions.
• PeptideConnect is not responsible for loss of integrity due to improper storage or handling after delivery.

Website misuse

• No scraping, crawling, harvesting, or automated extraction of data/content.
• No attempts to bypass security, access restricted areas, or interfere with site performance.
• No use of the website for unlawful, harmful, or deceptive activity.

Order abuse

• No fraudulent orders, chargeback abuse, or false claims.
• No resale or redistribution in violation of applicable laws or our policies.
• We may suspend, block, or cancel activity that we reasonably believe is abusive or harmful.

Ownership

• All content on this website (including text, product images, graphics, branding, layout, and design) is owned by or licensed to PeptideConnect.
• No content may be copied, reproduced, republished, distributed, or exploited without prior written permission.

Brand protection

• No use of PeptideConnect name, logos, product imagery, or brand identifiers in a way that suggests affiliation or endorsement.
• We may pursue enforcement action against impersonation, counterfeits, or unauthorized reuse of our materials.

As-is website and content

• The website and content are provided on an “as is” and “as available” basis.
• To the maximum extent permitted by law, we exclude warranties not expressly stated.

Limits

• To the maximum extent permitted by law, PeptideConnect is not liable for indirect, incidental, special, or consequential losses.
• Nothing in these Terms excludes non-excludable rights under Australian Consumer Law.

Your responsibility

You agree to indemnify and hold harmless PeptideConnect from claims, losses, liabilities, and expenses arising from your misuse of the website, breach of these Terms, unlawful activity, or improper handling/use of products after delivery.

Scope

This includes reasonable legal fees and costs incurred in enforcing these Terms or responding to third-party claims, to the extent permitted by law.

External sites

Our website may contain links to third-party websites or services. We do not control them and are not responsible for their content or practices.

Service providers

We may rely on third-party providers for payment processing, shipping, analytics, and hosting. Their terms and policies may apply to their services.

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including carrier delays, supply disruptions, natural disasters, acts of government, or internet/service outages.

Where possible, we will take reasonable steps to minimize disruption and resume services promptly.

These Terms are governed by the laws of Australia. You agree to submit to the jurisdiction of the courts applicable in your location within Australia for disputes arising out of or relating to these Terms, to the extent permitted by law.

If any part of these Terms is found invalid or unenforceable, the remaining provisions continue in full force.

For questions about these Terms or to report misuse/impersonation of PeptideConnect, please contact us via the Contact page on our website.

We may request additional information to verify requests or investigate reports where appropriate.