Shipping and Refund Policy

Order processing

• Orders are typically processed within 1–2 business days.
• Processing times may extend during peak periods, sales, or public holidays.
• Once dispatched, you’ll receive a confirmation email with tracking (where available).

Shipping methods & delivery

• We ship within Australia using tracked carrier services where possible.
• Delivery timeframes vary by location and carrier conditions after dispatch.
• Dispatch is guaranteed, delivery is not — delays may occur once parcels are with the carrier.

Discreet packaging

• Orders are packed in plain, unbranded packaging.
• No reference to the contents or nature of items is displayed externally.
• We take privacy seriously and package accordingly.

Shipping costs

Shipping fees (if applicable) are calculated at checkout based on your location and selected method.

Any promotions such as free shipping will be shown automatically at checkout when eligible.

All sales are final

• Due to the nature of our products, we do not offer returns or refunds for change of mind.
• Please review your order carefully before completing checkout.
• We cannot accept returns once an order has been dispatched.

Damaged or incorrect items

• If your order arrives damaged or incorrect, contact us within 48 hours of delivery.
• Include your order number and clear photos of the issue and packaging.
• We will review and, where appropriate, arrange a resolution.

Lost, stolen, or missing parcels

• Once a parcel is marked as delivered by the carrier, it is the customer’s responsibility to secure it.
• We are not responsible for parcels lost or stolen after delivery confirmation.
• If tracking shows delivery issues, contact the carrier first and then contact us with details.

Cancellations

• Orders cannot be cancelled, refunded, or altered once they have shipped.
• If you need to update details immediately after ordering, contact us as soon as possible and we’ll do our best to help before dispatch.